Cunning Genius

May 22, 2013

Genius: I can show you photo taken of the inside of your MBP, see there is sign of rust
Me: (I didn’t see nothing from his small iPhone display), no way!
Genius: you said you turned it on for half an hour after shaking water off didn’t you? That was bad it got short-circuited.
Me: It worked OK except with occasional dimming of display and some funny noises! Then it failed to boot, I’m here for you to examine.
Genius: Well if you want to repair it you’ll need to replace this this … and this, it’ll be $9,xxx [1]
Me: what?
Genius: it’ll be cheaper if you get a new one?
Me: how much is it for a new one?
Genius: (…fingers flying all over his iPad ….), you don’t need Retina display, what do you do for work? [2]
Me: mine was top model 2 years ago, I do need 512G SSD, it’s a terrible timing to replace this as model refresh is imminent right?
Genius: no one can tell [3], we can do data migration for you if you join “one to one” yearly membership for $768. This is your SSD or you can buy a docking for $200 and transfer data yourself.
Me: (it was 8pm Sunday night, I just didn’t want the hassle of shopping for a docking plus a whole night sleep to transfer data myself) I need this for work Monday morning OK?
Genius: OK we’ll do our best [4] and will start work immediately, in case of trouble during migration someone will call you.

Their repair man rang a while later ..
Repair: we tried to move data across but your new MBP isn’t big enough?
Me: no way, old one has 512G new one is of the same size
Repair: OK we’ll check again

Next morning Monday I got my new MBP 13″ Retina back by about 11am after shouting to a few guys who said their normal delivery is 3~5 days.

Tuesday night I was thinking what to do with the SSD, options are (1) get a case to use it as external drive for backup (2) open up the old MBP to see if it’s repairable.

IMG_2453

IMG_2451

I saw no rust, no water stain apart from dust near hot air exhaust. As Apple’s gadget is named by specialist as least repairable I dare not tear it down further.

No harm trying to resurrect it as it has been certified dead anyway. I put the SSD back on. I noticed also that there is a loose connection at the left bottom corner, did I shake it off or Apple Genius left it unplugged?

Put the screws back and fired it up. Wow … the display is back on while booting but it didn’t boot up. Pressed power switch for 4 seconds, leave it for a while, tried again.

It’s A.L.I.V.E again! I wrote this from the old MBP.

Let’s learn from their cunning attempts
[1] if your gadget is out of warranty, they always quote a number near or slightly less than an entry level replacement
[2] they won’t suggest expensive model of the same line, they want to close the deal
[3] even if they knew model refresh is a week away they just won’t tell you
[4] Genius will promise you anything as long as you hand him your credit card

I now have a standby machine for work, Douglas has a “new MBP”. I may have shaken off the display connection or the Genius has never attempted to see if it was bootable?

Just don’t trust Genius if your gadget is out of warranty.

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